Returns & Replacements
Returns & Replacements
Returns & Replacements
* Jetter Nozzles Support must be notified within 30 days of purchase (invoice date).* Returned product is new (unused).
Once it's been down a sewer pipe it is usually stinky and unsanitary, we can't risk exposing our staff to that nozzle plus we can't resell it!
* Call and arrange return prior to shipping.Basically, we just want to know it's coming before it arrives in our mail. Plus in some cases a return may not be necessary if the issue is just a configuration or setup issue.
* A 30% restocking fee MAY be charged to a return.We don't like it either but some of our suppliers charge us 30% restocking fee too. If you've ordered a common flow and pressure item then we'll do our best to waive the restocking fee, put it back in stock and resell it. But if your return item was a less common configuration we may not be able. Call first and let's discuss the options.
* Customer is responsible for return shipping costs and for lost or misdirected packages.We recommend that you insure the package for it's full retail value.
Non-Refundable Items:
* Custom drilled nozzles and kits* Used nozzles or equipment.